Terms of services
Welcome to KenyMarket. By accessing or using our services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.
1. General Terms
• These terms apply to all users of KenyMarket, including those who browse, make purchases, or engage in any other form of interaction with the platform.
• By placing an order, you agree to provide accurate and complete information, including contact and delivery details.
2. Order Process
• Orders are processed once submitted, and confirmation will be sent via SMS or email.
• You can modify or cancel your order within one hour after placement by contacting our customer service. After this period, the order will be considered final.
3. Cash on Delivery (COD)
• We offer Cash on Delivery (COD) as the primary payment method.
• Customers can pay for their orders either in cash or via Mpesa upon delivery. Please ensure you have the correct payment ready when the delivery is made.
4. Delivery
• We aim to deliver your order within 24 to 72 hours from the time of purchase.
• Delivery time may vary based on location, public holidays, and unforeseen circumstances.
• In case of delayed delivery beyond the stated time, our customer service team will inform you promptly.
5. Returns and Refunds
• We offer a 7-day return policy for items that are defective, damaged, or not as described. To initiate a return, please contact customer service within 7 days of delivery.
• Refunds will be processed within 14 days of receipt of the returned product, via Mpesa.
6. Product Availability and Pricing
• Prices are listed in Kenyan Shillings (KES) and include applicable taxes.
• We strive to ensure that product availability and pricing are accurate; however, in rare cases, we may need to cancel an order due to stock issues or pricing errors. You will be notified in such instances.
7. Limitation of Liability
• KenyMarket is not liable for any direct or indirect damages that arise from using our platform or delays in delivery.
• While we take every precaution to ensure the accuracy of product descriptions, any variations in appearance, color, or packaging do not constitute grounds for claims or refunds unless they significantly impact the product’s function.
8. Privacy Policy
• We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details on how we handle your data.
9. Governing Law
• These terms and conditions are governed by the laws of Kenya. Any disputes arising from these terms shall be resolved within the jurisdiction of the Kenyan courts.
10. Changes to Terms
• KenyMarket reserves the right to modify these Terms of Service at any time. Any changes will be communicated via our website or email, and your continued use of the service will signify your acceptance of the revised terms.
For further inquiries or clarifications, please contact us at support@kenymarket.com.